Privacy Policy
Last updated: June 1, 2026
Welcome to KorePay. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights.
We may collect and process the following types of information:
Personal details: name, phone number, email address, postal address, date of birth (when provided).
Account & financial data: account numbers, transaction history, card details (as needed to process payments), account balances.
Device & usage data: IP address, device identifiers, browser type, operating system, pages visited, and app usage metrics.
Support data: messages you send us (e.g., via contact forms), and any other information you provide when requesting support.
We use your information to:
Provide, operate and maintain our services (accounts, payments, loans, savings, POS).
Process transactions and send confirmations and status updates.
Communicate about your account, respond to requests, and provide customer support.
Prevent fraud, improve security, and comply with legal and regulatory obligations.
Improve our products, personalize user experience, and analyze usage patterns.
We process personal data where necessary to perform a contract with you, to comply with legal obligations, to protect our legitimate interests (such as fraud prevention and service improvement), or with your consent where required.
We do not sell your personal data. We may share your information with:
Payment processors and banks to facilitate transactions.
Service providers who perform services on our behalf (hosting, analytics, email delivery).
Regulatory, supervisory, or law enforcement bodies when required by law.
Third parties in connection with a corporate transaction (e.g., merger or sale), subject to protections in the transaction agreement.
We use cookies and similar technologies to operate our site, remember preferences, and collect analytics. You can control cookies via your browser or device settings; disabling certain cookies may affect functionality.
We implement administrative, technical, and physical safeguards to protect your data. Access to personal information is restricted to authorized personnel only. While we strive to protect data, no system is 100% secure — if a breach occurs we will follow applicable notification laws.
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirements.
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion or restriction of processing.
Object to processing or withdraw consent (when processing is based on consent).
Receive a copy of your data in a portable format (where applicable).
To exercise any of these rights, contact us at the address below. We may ask for identification to verify requests.
We may transfer information internationally to our service providers or partners. Where transfers occur, we use appropriate safeguards such as contracts and security measures required by law.
Our services are not intended for children under 13 (or higher minimum age where local law requires). We do not knowingly collect personal data from children without parental consent.
We may update this Privacy Policy from time to time. When we make material changes we will post the updated policy on our website with a revised “Last updated” date.
If you have questions, complaints, or requests about your personal data, please contact us:
Email: support@KorePay.com
KorePay — protecting your privacy while delivering simple, secure financial services.